Privacy Policy

1. Privacy & Security

Merchmaker Ltd is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998. We are listed in the ICO Register of Data Controllers under the number ZA063236.


2. Use of your contact information

The personal information you provide to us will include your contact details (name, address and telephone number), order product details and delivery information about you or the recipients of products that we have delivered to.

Merchmaker Ltd will not pass, sell or disclose any personal data to any third party unless required to do so by law.

We may use your information to send you emails informing you of new products and offers. You can unsubscribe from receiving emails at any time via the unsubscribe link at the bottom of the email.

We may use your telephone number or email address to contact you about your order.


3. Opt out

When you register with us, you can decide to opt out of receiving any communications, other than those required to process your order.


4. Cookies

In order to improve the service offered to you, we may use a "Cookie". A cookie is a small data file which is placed on your computer or other device by this website and which collects certain data about your activity on the website. The primary purpose of this use of cookies is to ensure the process of personalising products is user-friendly and consistent throughout a session. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of our website. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.


5. Securing your personal information

We use Secure Socket Layers (SSL), which is a highly advanced security system. All of the personal information you enter is encrypted by secure server software before it is safely transmitted across the Internet.


6. Securing your password

When you register with our website, you do so as an individual. You must not share your user name and password with anyone else.

We know that you may use the same password for other Internet accounts, and that it is highly sensitive. Your password is encrypted and we do not have access to it. If you forget your password, we can send you a temporary one. You will then be able to access your account and create a new password.


7. Credit card transactions

Your credit and debit card details are not recorded or stored in our website or database. The card details you enter are encrypted and transferred securely only to our payment service provider for authorisation. Once we have received authorisation, we will confirm your order.